IT Service Desk Contact Information
Visiting the IT Service Desk
We are located on the second floor of the University Library.
From the front door, proceed up the escalator to the Tech Desk counter. Hours of operation mirror the library hours.
- Staff are available for support during normal business hours (8am-5pm Monday through Friday).
- Student Assistants are available during Library hours for self-help guidance and troubleshooting.
Contacting the IT Service Desk
- 24/7 services (answered during the next business day):
- Submit an IT Service Desk ticket
- Email us at itservicedesk@cpp.edu
- Contact us by phone at (909) 869-6776
- Leave a voicemail after hours or on weekends/holidays
- Leave a voicemail after hours or on weekends/holidays
- eHelp support articles (Knowledge Base).
- Extended hours:
- IT Service Desk Student Assistants provide in-person support.
- Guided password resets via SMS or secret questions.
- General Canvas and login help.
- IT Service Desk Student Assistants provide in-person support.
- Regular business hours:
- CPP IT Staff are available in-person and over the phone 7:30 a.m. - 5 p.m., Monday through Friday, for full IT support.
- Log in to eHelp and use our live Chat Service during our chat hours from 8 am. to 5 p.m., Monday through Friday.
If you can't log into the IT Service Desk portal or Chat Service, use the Help Request Form.
IT Support Services are not available during campus holidays and scheduled closures.