IT Service Desk Contact Information

• DUO 2-Step Authentication Help
• IT Services Status

Visiting the IT Service Desk

We are located on the second floor of the University Library.

From the front door, proceed up the escalator to the Tech Desk counter. Hours of operation mirror the library hours.

• Staff are available for support during normal business hours (8am-5pm Monday through Friday).
• Student Assistants are available during Library hours for self-help guidance and troubleshooting.

Contacting the IT Service Desk

• 24/7 services (answered during the next business day):
  • Submit an IT Service Desk ticket
  • Email us at itservicedesk@cpp.edu
  • Contact us by phone at (909) 869-6776
    • Leave a voicemail after hours or on weekends/holidays
      
  • eHelp support articles (Knowledge Base).

• Extended hours:
  • IT Service Desk Student Assistants provide in-person support.
    
    • Guided password resets via SMS or secret questions.
    • General Canvas and login help.

• Regular business hours: 7:30am - 5:00pm, Monday through Friday
  
  • CPP IT Staff are available in-person and over the phone.
    
  • Log in to eHelp and use our live Chat Service.

If you can't log into the IT Service Desk portal or Chat Service, use the Help Request Form.

IT Support Services are not available during campus holidays and scheduled closures.

Division of Information Technology and Institutional Planning

• Service Notification Email Archive